Forex broker complaints

Complaint categories

Withdrawal delay

A withdrawal was not completed within the timeframe expected by the contributor.

Withdrawal rejected

A withdrawal request was declined, cancelled or repeatedly returned.

Deposit issue

A deposit was delayed, missing, reversed or credited incorrectly.

Account restriction

The account was limited, suspended, closed or placed under review.

Verification

Identity, payment or source-of-funds checks caused a dispute or delay.

Trading execution

The complaint concerns fills, slippage, rejected orders, pricing or disconnections.

Profit adjustment

The contributor says profits, trades or account balances were removed or adjusted.

Fees and charges

The complaint concerns spreads, commissions, swaps, conversion or another fee.

Bonus or promotion

The dispute concerns promotional terms, turnover requirements or eligibility.

Customer support

The contributor reports poor, unavailable or unresolved support.

Account management

The complaint concerns a representative, managed activity or communication.

Copy trading

The complaint concerns a copied strategy, signal provider or allocation.

Unauthorised activity

The contributor reports access, trades or payments they did not authorise.

Broker identity

The complaint concerns the legal entity, website, licence claim or possible impersonation.

Other

The complaint does not fit a listed category.

The amount is stated by the contributor and has not necessarily been independently established. Complaint policy.