Editorial policy
One record per broker, checked against the source, and changed only with a note saying why.
Sources
Facts come from the broker's own published material and from regulators' public registers. Where the two disagree, the register is preferred and the disagreement is noted. Each record carries the date it was last checked.
Independence
Commercial arrangements with brokers do not change a record, a score or a position in a ranking. Paid placements are labelled where they appear. The people who research records are not the people who sell placements.
Corrections
Anyone can request a correction. It is checked against the source, applied if it holds up, and logged in the record's change history with the date and the reason. A broker that has claimed its profile can respond to reviews and complaints on the page, and the response is shown beside the original.
User content
Reviews, complaints and questions from traders are read by a person before publication and moderated for spam, abuse, private information and claims that are obviously false. An allegation is presented as an allegation unless a public authority or a final decision supports it. The community rules, the review policy and the complaint policy set out the detail.
Field surveys
A survey reports what the researcher saw at the address on the day, with photographs, and its outcome follows the evidence recorded. A broker's response to a survey is published beside it and does not change the recorded observations.