Is Questrade safe?

Safety summary

The available evidence supports a favourable assessment. Positive factors include a tier-one licence, segregated client money, a compensation scheme (Canadian Investor Protection Fund (CIPF), generally up to CAD $1 million per eligible account category), audited accounts (Independent external auditors) and 27 years of operating history. Risk factors include no negative balance protection. Regulation can improve oversight and complaint options, but it does not prevent trading losses or guarantee that every dispute will be resolved.

Client money is held separately from the firm's own money, at Canadian regulated financial institutions/custodial arrangements. That separation is what makes your balance recoverable if the company fails, rather than part of the pool its creditors divide up.

There is no negative balance protection. In a fast market a position can gap straight through your stop, and without this the resulting debt is legally yours - you can lose more than you deposited.

Covered by Canadian Investor Protection Fund (CIPF), generally up to CAD $1 million per eligible account category, which pays eligible clients up to its limit if the firm fails owing client money.

Regulatory coverage

Questrade is connected with 1 recorded licence: CIRO (tier one).

View every licence

Client protections

Protections may include segregated client money and a compensation scheme (Canadian Investor Protection Fund (CIPF), generally up to CAD $1 million per eligible account category). They apply only where the account and client are eligible under the relevant entity and jurisdiction.

Official warnings

Licence concerns

Website verification

The recorded broker website is questrade.com. Verify the domain through an official regulator register where possible and do not rely on links received through unsolicited messages.

Company history

Questrade was established in 1999. No material change has yet been recorded on this profile.

Complaints and responses

View the complaints tab

The available evidence supports a favourable risk assessment for Questrade. This assessment can change if licences, entities, warnings or broker operations change.